I personally am an optimist so we will look at that aspect foremost. Some of the several features available are, voice mail transcription, one number, cheaper international calls, and sms to email. Any of these could be of enormous benefit to users. Additionally with the commercial control and specialized know how at Google the product is liable to be way better than any competitors.
The one number feature could be of enormous benefit to everybody that needs to stay in constant contact. Similarly voice mail transcription would give you a permanently stored hard copy of all voice mail messages. Like millions I opened up a Gmail service soon after launch and can still locate any email from that time. I still have yet to make any impact in the massive storage assigned to my mailbox. Most likely your voice mails will in addition be there years into the future.
Ending the list of Google Voice pros, other useful service available are free sms to email and vice versa. You can check out Google/voice for more detailed features.
The downside of the new service.
This brings us to what I see as Google Voice cons. Do you really know what Google really does with the large amount of of data it has on virtually any individual using their services? From your searching habits to all your emails, permanently stored and backed up all over the globe. Now with the new voice service they are able to add information on every telephone call you have ever received and dialed on your new Google number. One thing Google is not short of apart from capital and online impact is data storage space.
As far as I am aware Google has never done anything untoward with this data but the point is it is there. Governments worldwide would love to possess access to this information all using the guise of anti-terrorism measures. This might sound a little melodramatic but the Protecting Cyberspace as a National Asset Act of 2010 bill tabled in the American Senate gives the president and his security agents the authority to shut down the internet or police it if a vaguely worded national cyber emergency was declared.
And as we all know were America goes most of the Western world soon follows. In one possible future if an equivalent bill was soon tabled in the European Union and elsewhere. Will you be so eager to have all this information freely obtainable to shady government agencies?
People might be under the illusion that they have control over their accounts and could just erase any information which could compromise them. But anybody that knows the workings of computers would know that is not true. If for example some shady agency was watching your mailbox, recently deleted mails would be the first thing they would recover.
Google online Dominance?
I don't believe anyone can argue with the reality that Google Voice brings the company closer to complete and irreversible control of the online world. Nevertheless being an idealist and interested in fresh technology I applaud Google's new venture. And will likely be first in line if and when it is released worldwide. At the same time I will be very aware that I will be significantly adding to my digital fingerprint.
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