When you browse over to a cruise win or cruise giveaways agency's Web site, or dial up their 800 number, you may be speaking with one of the top cruise-only wholesalers in the nation, a local franchisee of a large full-service travel agency, or a very experienced cruise professional at a small travel agency. Or, it may be a novice working off of his or her kitchen table.
So, how can you see the difference and find a decent, reputable travel agent or agency -- and avoid a bad reservation experience?
Unluckily, agents tell us that the travel business is not well-regulated, and just about anybody can just print up business cards, hang out a shingle and start marketing travel. The most of states do not demand any type of registration, certification, licensing or client protection measures for travel businesses, although this is beginning to change. Bottom line: It is crucial to know who you are dealing with.
Your best bet is to speak to pals, co-workers, relatives and associates and ask them if they acknowledge of a good, trustworthy, local agent who specializes in cruise sweepstakes. But here are a little more tips for preventing cruise travel scams -- and spotting a less-than-reputable agency and protecting your expense before it's too late.
Pay with a credit card. For your better protection against either a fraudulent seller of travel or probable supplier bankruptcy, always pay for your cruise fare -- both the primary deposit and the end payment -- with a major credit card such as Mastercard, Visa or American Express. Under the Fair Credit Billing Act, you are entitled to protection (via a chargeback of disputed fees to your account) if a retailer fails.
Essential note: This safety may not apply to those who are debit or check cards; it's very important to confirm policies with your issuing bank before you charge.
Make sure your money is in the correct hands. After you've made a payment, go over your credit card or bank records and make sure that any applicable charges originate immediately with the cruise line, not with the traveling agency. That way, you'll know that the cruise line has certainly obtained your money. If you must pay by check or money order, it should be made payable to the cruise line -- not to the organization or to an individual.
Get appropriate verification of your booking. Insist on getting the real cruise line's confirmation numbers, not just a confirmation number from your company. Not only will you then know that your info and money is in the right hands, but you'll also be able to preserver shore excursions, restaurant plans and spa appointments (where available) on the luxury cruise line's Web site.
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